Return and Exchange Policy -- 100% Free Returns and Exchanges
100% Free Returns and Exchanges* at Shoetopia.com! Customer service is our #1 priority.
Shoetopia.com does free returns and free exchanges at no cost to our customers whatsoever! *Exchanges depend on current in-stock inventory. Desired size or color may not be available.
Please note that we require a 'heads-up' for all exchange and return requests. You can e-mail or call us at 626-607-4637.
Incorrect Order Policy
Defective Item Policy
Refused & Undeliverable Shipments
Making your buying experience online as easy and enjoyable is our top priority. We want you to be happy with your purchase and if there is any issue with your product or order, please let us know as soon as possible. Returned items must be strictly in original and unworn condition.
For returned shipping, PLEASE NOTIFY US FIRST! You have 14 days within original purchase date to request a return.
2. Follow instructions in the e-mail after receiving your pre-paid return label within 24-48 business hours.
3. After review of the items, we will return your payment through your original payment method. Items MUST be unworn and in original condition. If not, we will charge a 20% restocking fee. Sometimes we get an extreme case of heavily worn returned shoes. These are thrown out and unfortunately cannot be returned. If you have questions, please notify us beforehand! We are here to help you 100% of the way.
RETURN SHIPPING ADDRESS:
All accessories on the site are final sale.
International orders (Canada and Mexico) are FINAL SALE. Economically, returned orders from outside the Continental United States are not practical and we must adhere to a strict non-refundable policy for international customers.